Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by VELEN. Throughout the site, the terms “we,” “us,” and “our” refer to VELEN. VELEN offers this website, including all information, tools, products, and services available through the site, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink.
Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not access the website or use our Services.
Any new features, products, or tools added to the current store will also be subject to these Terms.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have reached the age of majority and have given consent for any minor dependents under your responsibility to use this website.
You may not use our products or Services for any unlawful or unauthorized purpose, nor may you violate any applicable laws while using the Service.
You must not transmit viruses, malicious code, or any other harmful material.
A breach of these Terms may result in immediate termination of your access to the Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for legitimate reasons at any time, subject to applicable law.
You understand that information you provide, excluding payment information, may be transferred across networks and may be modified to conform to technical requirements of connecting networks or devices.
Payment information is handled through secure payment processing systems and is encrypted during transmission where required.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our prior written permission.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that information provided on our website is accurate, complete, and current.
However, information on the website may occasionally contain errors, inaccuracies, or omissions.
Information provided on this website is for general informational purposes and should not be relied upon as the sole basis for making decisions where more complete or current information is reasonably required.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products may change from time to time without prior notice, subject to applicable law.
We reserve the right to modify, suspend, or discontinue any part of the Service where reasonably necessary.
Promotional prices, discount codes, and special offers may be subject to additional conditions and availability.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or Services may be available exclusively online through our website and may have limited quantities.
We make reasonable efforts to display product colors, images, dimensions, descriptions, and other characteristics accurately. However, the appearance of colors may vary depending on your device, display settings, lighting, and photography.
Product availability is not guaranteed until an order has been accepted and processed.
Returns and refunds are subject to our Refund & Return Policy and applicable consumer laws.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel orders where reasonably necessary, including orders affected by suspected fraud, unauthorized transactions, pricing errors, product availability issues, or inaccurate customer information.
You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all purchases made through our store.
You are responsible for promptly updating your information where necessary so that we can complete transactions and contact you regarding your order.
SECTION 7 – OPTIONAL TOOLS
We may provide access to tools or services supplied by third parties.
Such tools may be provided on an “as available” basis and may be subject to additional terms imposed by their respective providers.
Your use of optional third-party tools is at your own discretion and responsibility.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, or Services available through our website may include materials or services provided by third parties.
Third-party links may direct you to websites that are not operated or controlled by VELEN.
We are not responsible for the content, accuracy, availability, privacy practices, or policies of third-party websites. You should review the applicable third-party terms and policies before engaging in transactions with them.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you submit reviews, suggestions, ideas, feedback, photographs, comments, or other materials to us, you confirm that you have the right to provide such materials.
You must not submit content that is unlawful, abusive, defamatory, obscene, misleading, malicious, or that infringes the rights of another person.
Where permitted by law and subject to our Privacy Policy, you grant us permission to use submitted content for purposes connected with operating, promoting, and improving our Services.
SECTION 10 – PERSONAL INFORMATION
Your submission and processing of personal information through our store is governed by our Privacy Policy.
Please review our Privacy Policy for information about how personal information may be collected, used, stored, disclosed, and protected.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or product availability.
We reserve the right to correct errors or inaccuracies and update information where necessary.
If an error materially affects an order you have already placed, we will handle the matter in accordance with applicable law.
SECTION 12 – PROHIBITED USES
You may not use the website or its content:
-
For unlawful purposes;
-
To violate applicable laws or regulations;
-
To infringe intellectual property rights;
-
To submit false or misleading information;
-
To upload or transmit viruses or malicious code;
-
To collect or track personal information unlawfully;
-
To spam, phish, scrape, crawl, or interfere with the website;
-
To circumvent security features of the Service;
-
To engage in fraudulent or abusive activity.
We may suspend or terminate access where these Terms are materially violated.
SECTION 13 – DISCLAIMER OF WARRANTIES
We aim to provide reliable access to our website and Services, but we do not guarantee that the Service will always be uninterrupted, timely, secure, or error-free.
To the maximum extent permitted by applicable law, the Service and products are provided subject to any applicable statutory guarantees and rights that cannot lawfully be excluded.
Nothing in these Terms excludes any consumer guarantee, warranty, condition, right, or remedy that cannot legally be excluded.
SECTION 14 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, VELEN will not be liable for indirect, incidental, special, or consequential losses resulting from your use of the Service.
Where applicable law does not permit certain limitations or exclusions of liability, those limitations or exclusions will apply only to the extent legally permitted.
Nothing in these Terms limits liability that cannot legally be limited.
SECTION 15 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold VELEN harmless from third-party claims, liabilities, damages, or reasonable expenses arising directly from your unlawful use of the Service, your material breach of these Terms, or your infringement of another party’s rights.
SECTION 16 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by applicable law.
The unenforceable portion will be considered severed from these Terms without affecting the validity and enforceability of the remaining provisions.
SECTION 17 – TERMINATION
These Terms remain effective unless terminated by you or us.
You may stop using our Services at any time.
We may suspend or terminate access to the Service if you materially violate these Terms, engage in fraudulent or unlawful activity, or misuse the website.
Any obligations or liabilities that arose before termination will remain enforceable where applicable.
SECTION 18 – ENTIRE AGREEMENT
These Terms, together with our policies and other legal notices published on the website, constitute the agreement between you and VELEN regarding your use of the Service.
Any failure by us to exercise or enforce a provision of these Terms does not constitute a waiver of that provision.
SECTION 19 – GOVERNING LAW
These Terms and any separate agreements through which we provide Services will be governed by applicable laws and regulations.
Nothing in these Terms is intended to restrict mandatory consumer rights available to customers under the laws applicable to them.
SECTION 20 – CHANGES TO TERMS OF SERVICE
We may update or revise these Terms from time to time to reflect changes to our Services, business practices, or applicable legal requirements.
The latest version will be published on this page. Where required by law, material changes will be communicated appropriately.
Your continued use of the Service following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
SECTION 21 – SHIPPING AND DELIVERY
Shipping destinations, estimated delivery times, shipping methods, and applicable charges are described in our Shipping & Delivery Policy.
Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, or other transportation disruptions.
Customers are responsible for providing accurate and complete delivery information when placing an order.
SECTION 22 – RETURNS AND REFUNDS
Returns, exchanges, cancellations, and refunds are handled according to our Refund & Return Policy and applicable consumer protection laws.
Customers should review the Refund & Return Policy before making a purchase and contact VELEN Customer Care if assistance is required.
Nothing in our policies is intended to exclude or restrict rights or remedies that customers may have under applicable consumer laws.
SECTION 23 – INTELLECTUAL PROPERTY RIGHTS
Unless otherwise stated, the website and its content, including logos, graphics, photographs, product descriptions, text, designs, and other materials, are owned by, licensed to, or lawfully used by VELEN.
You may not reproduce, distribute, modify, republish, or commercially exploit protected content without appropriate authorization, except as permitted by applicable law.
SECTION 24 – PRIVACY AND DATA PROTECTION
We respect the privacy of our customers and website visitors.
Personal information collected through our website is processed in accordance with our Privacy Policy and applicable privacy and data protection requirements.
Our website may also use cookies and similar technologies to operate essential functions, understand website usage, improve Services, and provide relevant experiences where permitted.
SECTION 25 – CONTACT INFORMATION
Questions regarding these Terms of Service may be directed to:
VELEN Customer Care
Email: customer.velen@outlook.com
Phone: +61 232 154 412
Registered Store Address:
8 Coastal Avenue
Beerwah, Queensland 4519
Australia
VELEN operates as an online retail store. The address above is provided for business registration and administrative purposes and is not a physical retail storefront or customer return location.
© VELEN. All rights reserved.