Contact information

CONTACT INFORMATION

We’re here to help. If you have any questions about your order, our products, shipping, returns, or anything else, please feel free to contact the VELEN Customer Care team.

CUSTOMER CARE

Email: customer.velen@outlook.com
Phone: +61 232 154 412

Our Customer Care team will respond to enquiries as soon as possible. Please allow up to 1–2 business days for a response during periods of high demand.

ONLINE STORE

VELEN operates as an online retail store. We do not currently operate a physical retail location for customer visits, purchases, returns, or order collection.

REGISTERED STORE ADDRESS

8 Coastal Avenue
Beerwah, Queensland 4519
Australia

Please note: This address is provided for business registration and administrative purposes. It is not a retail storefront or customer return address. Please contact our Customer Care team before sending any return.

ORDER ENQUIRIES

For questions regarding an existing order, please include your order number and the email address used to place your order so our team can assist you efficiently.

CUSTOMER SUPPORT

For assistance with:

  • Orders and order status

  • Shipping and delivery

  • Returns and refunds

  • Product information

  • General enquiries

Please contact us using the email or phone number listed above.

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