Privacy policy

PRIVACY POLICY

This Privacy Policy describes how VELEN (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our online store, make a purchase, contact us, or otherwise use our services (collectively, the “Services”).

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with VELEN, we may collect personal information such as:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order and transaction information

  • Payment-related information

  • Account information

  • Shopping activity

  • Customer service communications

  • Device and browser information

  • IP address

  • Website usage and interaction data

The information we collect depends on how you use our website and Services.

2. HOW WE COLLECT INFORMATION

We may collect personal information directly from you when you:

  • Place an order

  • Create or manage an account

  • Contact Customer Care

  • Subscribe to marketing communications

  • Participate in promotions

  • Submit reviews or feedback

  • Browse or interact with our website

We may also automatically collect certain information through cookies, pixels, analytics technologies, and similar tools.

In addition, we may receive information from service providers and other third parties that assist us in operating our online store.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information to:

  • Process and fulfil orders

  • Process payments and refunds

  • Arrange shipping and delivery

  • Provide order updates and tracking information

  • Manage returns and customer enquiries

  • Maintain customer accounts

  • Detect and prevent fraud or unauthorized activity

  • Improve our website, products, and Services

  • Provide customer support

  • Send marketing communications where permitted

  • Personalize your shopping experience

  • Comply with applicable legal and regulatory obligations

  • Protect our rights, customers, and Services

We process personal information only for legitimate business purposes and other purposes permitted by applicable law.

4. SHOPIFY

Our online store is powered by Shopify.

Shopify may process certain personal information in connection with providing its ecommerce platform, checkout, hosting, security, analytics, and other services.

Your information may therefore be processed by Shopify in accordance with its own privacy practices and applicable data protection requirements.

5. PAYMENT INFORMATION

Payments made through our online store are processed using payment providers available through our checkout.

VELEN does not generally receive or store complete payment card details where those details are processed directly by authorized payment providers.

Payment providers may collect and process information necessary to authorize and complete your transaction in accordance with their own privacy policies.

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services, including:

  • Shopify and ecommerce technology providers

  • Payment processors

  • Shipping and logistics providers

  • Order fulfilment providers

  • Customer support providers

  • Analytics and technology providers

  • Marketing and advertising providers

  • Professional advisers

  • Government authorities or regulators where legally required

We do not disclose personal information except for legitimate business purposes, with your consent where required, or as otherwise permitted or required by law.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, and similar technologies.

These technologies may help us:

  • Operate essential website functions

  • Remember preferences

  • Maintain shopping cart functionality

  • Understand website traffic and usage

  • Improve website performance

  • Measure marketing effectiveness

  • Personalize content and advertising where permitted

You may be able to manage certain cookie preferences through your browser settings or privacy controls provided on our website.

Disabling certain cookies may affect the functionality of some parts of our website.

8. ADVERTISING AND MARKETING

Where permitted by applicable law, we may use personal information to provide marketing communications or more relevant advertising.

You may unsubscribe from promotional emails by using the unsubscribe option included in those communications.

You may continue to receive transactional communications relating to your orders, account, returns, refunds, security, or customer service even if you unsubscribe from promotional marketing.

9. YOUR PRIVACY CHOICES

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request information about how your personal information is used or disclosed

  • Withdraw consent where processing is based on consent

  • Object to or restrict certain processing

  • Opt out of certain marketing communications

  • Exercise applicable choices regarding targeted advertising or data sharing

These rights may be subject to exceptions and limitations under applicable law.

We may need to verify your identity before processing certain privacy requests.

10. DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

11. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials confidential and should contact us if they believe their account or personal information has been compromised.

12. INTERNATIONAL DATA TRANSFERS

Because we operate an online store and use third-party service providers, personal information may be processed or stored in countries outside your country of residence.

Where required, appropriate measures will be used to protect personal information transferred internationally in accordance with applicable privacy and data protection laws.

13. CHILDREN'S PRIVACY

Our Services are not intended for children below the age at which they may independently consent to the processing of their personal information under applicable law.

We do not knowingly seek to collect personal information from children in violation of applicable privacy laws.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter.

14. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

VELEN is not responsible for the privacy, security, accuracy, or practices of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing personal information to them.

15. YOUR RIGHTS

Depending on your jurisdiction, you may have additional privacy rights under applicable law.

We will consider valid privacy requests in accordance with applicable legal requirements.

You will not be discriminated against for exercising privacy rights available to you under applicable law.

16. COMPLAINTS

If you have concerns about how we collect, use, or handle your personal information, please contact VELEN Customer Care.

We will review privacy-related enquiries and complaints and respond where required by applicable law.

You may also have the right to contact the relevant privacy or data protection authority in your jurisdiction.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technologies, or legal requirements.

The latest version of this Privacy Policy will be published on our website.

Where required by law, we will provide appropriate notice of material changes.

18. CONTACT US

For questions about this Privacy Policy, privacy requests, or the handling of your personal information, please contact:

VELEN Customer Care

Email: customer.velen@outlook.com
Phone: +61 232 154 412

Registered Store Address:
8 Coastal Avenue
Beerwah, Queensland 4519
Australia

VELEN operates as an online retail store. The address above is provided for business registration and administrative purposes and is not a physical retail storefront or customer return location.

© VELEN. All rights reserved.